What data we collect
We receive, collect and store any information you enter on our website or provide us in any other way on our system until you tell us otherwise. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address, property preferences, financial information); payment details (including credit card information), comments, feedback, reviews, recommendations, and personal profile.
We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit our branch, for example when you:
- Enquire about specific properties for rent
- Ask us to value your property
- Interact with us on our social media site
How do we collect information?
If you email us via the website, we will collect any personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We also use Google Analytics cookie data to track website usage.
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate our services;
- To provide you with ongoing customer assistance and support;
- To be able to contact our visitors with general or personalised service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners (Rightmove, Zoopla, On The Market, TDS, and our referencing company VOUCH) may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors’ personal information?
Our company website is hosted by 1and1 they provide us with the online platform that allows us to market our products and services to you. Your data may be stored through MySQL data storage, databases and the general applications. They store your data on secure servers behind a firewall.
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How we use cookies and other tracking tools
Our website tracks personal information through the use of ‘cookies’, particularly via Google Analytics. Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you. It is possible to switch off cookies by setting your browser preferences.
See below for a list of cookies that we use:
- _ga
- _gat
- _gid
How you can withdraw your consent
If you don’t want us to process your data anymore, please contact us at [email protected].
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [email protected].
